JL Craft Design
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customer service

Order Online

For online orders we accept the following credit cards: Visa and Mastercard.

Order By Phone

Phone-in orders using your credit card or purchase by personal check is also accepted. We are available from 10am to 5pm (EST) for phone orders. Call us at: 203.545.0177.

Tax

Connecticut clients are subject to 6% sales tax.

Shipping Information

US Domestic Standard Shipments
Please allow 2 to 3 weeks from receipt of payment (from fund verification for personal checks or credit card processing) for your order to be shipped.

US Domestic Overnight Shipments
Shipment will go out from receipt of payment (from fund verification for personal checks or credit card processing). Upon request, we will email you the UPS, USPS or FedEx tracking number when your piece has been shipped.

International Shipments
Please contact us for a shipping quote before placing your order.

Rush Orders

Rush orders can sometimes be accommodated, for an extra charge. Please email info@jlcraftdesign.com with details of your order and when you need it by. We will let you know if it's feasible.

Our Packaging

All pieces come in a gift box.

Repairs

If through normal usage or accident your piece becomes damaged, we will happily repair it.
Please contact us for an estimate for repair. Please include a description of the piece and the damage on the piece.

Return Policy

We will happily exchange your piece for another of equal value or for a gift certificate within 14 days of the date of shipment.

If you decide to return your jewelry, please return the piece in its original unworn condition to us via prepaid insured mail, and please send an email to info@jlcraftdesign.com ahead of time with the piece information, the expected arrival date, and whether you would like a different piece or a gift certificate. Please pack the piece well and include your original receipt.

Since every piece of our jewelry is handcrafted to order for each of our clients, we regret that we cannot offer cash refunds. Also, sales on special and custom orders are final.
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